I realize we are quite close to the actual release of 2.0. I have been running 2.0 beta for a couple of weeks now, and the improvements are great! However, I have one minor feature request -- although it may turn out NOT to be all that minor. We use a single email address for sending requests into the system (support@ourdomain.com). Of course, each tech has their own (personal) email account, which is the account set up in the webmail interface for OTRS. How about a way to, from the webmail interface of OTRS, forward a request into the system as a new ticket, using the original sender's email address for the ticket-information? -- Mark J. Nernberg Director of Technology Downtown Help Desk (412)478-6262 (cell) (412)232-0710 (fax) http://www.downtownhelpdesk.com