Hi,
These errors are not related to OTRS but your mySQL server. Check your settings of the mysql server and make sure everything is ok.
Best regards,
Mikey van der Worp
Verzonden vanaf mijn Samsung Galaxy-smartphone.
-------- Oorspronkelijk bericht --------
Van: claude
Datum: 10-06-16 00:23 (GMT+01:00)
Aan: "User questions and discussions about OTRS."
Onderwerp: [otrs] Errors in system log
Hi,
For a few days, I have two errors in system logs.
the first
DBD::mysql::st execute failed: Lost connection to MySQL server during query at /opt/otrs/Kernel/System/DB.pm line 559.
ERROR: OTRS-UnlockTickets-10 Perl: 5.8.8 OS: linux Time: Thu Jun 9 06:15:15 2016
Message: Lost connection to MySQL server during query, SQL: 'SELECT st.tn, st.ticket_answered, st.id, st.timeout, sq.unlock_timeout FROM ticket st, queue sq WHERE st.queue_id = sq.id AND st.ticket_answered != 1 AND sq.unlock_timeout != 0 AND st.ticket_state_id IN ( 1, 4 ) AND st.ticket_lock_id NOT IN ( 1, 3 ) '
Traceback (18034):
Module: /opt/otrs//bin/UnlockTickets.pl (v1.33) Line: 125
DBD::mysql::st fetchrow_array failed: fetch() without execute() at /opt/otrs/Kernel/System/DB.pm line 622.
the second
Charset encode 'gb2312' -=> 'utf-8' (¥«¥ë¥È¥»¥¸¥å£¥ë¸üР†–ºÏ¤») not supported!
I don't know if this errors are related and I don't know what I can do for this
If somebody can help me
Thanks
Regards,
Claude
