[otrs] Putting CMDB to work

11 Mar 2010

      Hi,

I have installed OTRS on a local server but am still
unable to located the CMDB feature in the Admin area. Could anyone please indicate
the link to this feature? I am very much interested in adding CIs, visualizing
them and mapping them to incidents.

Thanks,
Sandeep

________________________________
From: Guillaume Rehm 
To: User questions and discussions about OTRS. 
Sent: Thu, March 11, 2010 10:32:43 AM
Subject: Re: [otrs] Agent notification not working

To have default notifications, you
must have nothing in Notification(event) and have your language::Agent::NewTicket
line to custom your text in Notification.
Do you try your notifications by creating new tickets ? Or just
follow-up (respond to an older one) ? In this case, in the queue
config, you must put follup-up : possible or create new.
Can you send email from OTRS to an agent ? Try to use Admin
notification in admin area to test it.

Hope this help.

Le 11/03/2010 10:37, manish ramteke a écrit : 
Hi,
...
...
Yes ticket is in that particular queue.yes is selected for required
colum.
"Do you play with
notification(event) for event TicketCreate ?" .what
settings are required for
...
this.
...
Are there any settings required for Notification and
Notification(event) in admin area.
...
Nothing relevant is seen in the logs.
...
Thanks
On Thu, Mar 11, 2010 at 1:54 PM, Guillaume
Rehm  >wrote:
your ticket is in this queue ?
...
...
...
In preference of the agent, do you have selected yes for the middle
column (about notification).
Do you play with notification(event) for event TicketCreate ? In this
case you have a mistake in your param.
...
...
What do you see in log box ?
...
...
Le 11/03/2010 08:55, manish ramteke a écrit :
Hi,
...
...
...
...
Yes have selected a queue in agent preferences and its blue. But still
with this setting I am
not getting notification.
On Thu, Mar 11, 2010 at 1:20 PM,
Guillaume
Rehm  >>>wrote:
Hi again,
...
...
...
>>Do you select prefered queue in agent preferences ?
>>All queues for this agent must be in blue to have notifications from
these queue.
...
...
>>Le 11/03/2010 07:35, manish ramteke a écrit :
Hi,Please help me with this.
...
On Thu, Mar 11, 2010 at 11:39 AM,
manish
ramteke  >>>>>wrote:
Hi,
...
>>>>>>I have done changes in Preferences and enabled ticket all notification
for a agent.Agent belongs to a particular queue
>>>>>>Are there any other settings required in queue or for user which I
might be missing.
>>>>>>Please suggest.
>>>>>>Regards,
Manish Ramteke
...
>>>>Regards,
>>>>Manish Ramteke
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Guillaume REHM
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Bibliothèque Nationale et Universitaire de Strasbourg
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Regards,
Manish Ramteke
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr
...
...
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Regards,
Manish Ramteke
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-- 
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr

[otrs] Putting CMDB to work

Sandeep Murthy