Florian; If I were to do it that way, the resolution time would change. Thank you, Dominic L. Hilsbos, MBA, CSDA Director – Information Technology Perform Air International Inc. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber Sent: Tuesday, March 08, 2016 10:24 AM To: otrs@otrs.org Subject: Re: [otrs] Modify Ticket Close State Hi, 07.03.2016 17:16 - DHilsbos@performair.com schrieb:
I had a technician close a ticket with a state of "closed unsuccessful," when in fact it should have been "closed successful."
Where can I go in the tables to change that?
I would never change in the tables (via SQL) Click on a action to modify the state (for example phone call outbound) and close it successfull. -- Florian