I think this is a job for the GenericAgent. Quickest way would be to define a wildcard on the ticket# and then remove/delete them. Give it a try. After you remove all the old tickets, you may want to delete this global delete from the job-list. Greg Horne geh gehorne -----Original Message- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of kekieres@arsystel.com Sent: Wednesday, June 13, 2007 1:32 PM To: otrs@otrs.org Subject: [otrs] Remove completely a ticket Hi, I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely some dumy tickets. Is it possible? I haven't seen any feature of this kind but may be I'm wrong, I'm thinking about remove them directly from the database. Any help? Thanks, Rafael. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/