thanks for the help, but I have a question, such as change of state (in progress, canceled, failed), and where is this done? thanks again Julio Cesar Angulo Quiroz Telf.: 997066155 -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Leideck Enviado el: Jueves, 10 de Marzo de 2011 08:40 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] how to change Dear Stefano, that sounds correct ... a little different but still thumbs up! ;-) Keep in mind that the Change Initiator in OTRS ITSM is the customer of the/all linked RfC Tickets! Just to prevent confusions of wording ;-)) Cheers, Nils On 10.03.2011, at 12:23, Stefano Boccanera wrote:
- change initiator (who open the change ), that role is linked to the Change Builder OTRS group
- change manager (who authorize the change, add workorder and assign, open the change by himself if needed) this role is linked to the OTRS group Change manager and Change Builder
- finally the Change Responsible (people sharing the organization's responsibility) this role is only a control's role so they are linked to OTRS group User, ITSMchange and Stat.
- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs