28 Sep
2004
28 Sep
'04
7:40 a.m.
Hi N.R., On Tuesday 28 September 2004 08:28, N.R. wrote:
I already wrote, but no one replied. Maybe somebody has ANY idea on what is going one here - we answer an email, and after a few hours or sometimes a day - the tickets all show up in the QUEUE VIEW _Again_! state `open`, owner `person who answered`.
I had to manually close all those tickets (20 of them).
Do you answering your tickets with the mail address of your OTRS in CC:? Usually they re-appear directly after they have been fetched from the mail account. Stefan -- Stefan Schmidt Email: jsj@jsj.dyndns.org