I didn't find anything in the server or error logs but in the apache access_log I found a couple of entries like this: xxx.xxx.xxx.xxx - - [29/Mar/2010:15:03:59 +0000] "GET /otrs/customer.pl?Action=CustomerTicketZoom&TicketID=924 HTTP/1.1" 500 656 And in the ssl_request_log I see: [29/Mar/2010:15:03:59 +0000] xxx.xxx.xxx.xxx SSLv3 RC4-MD5 "GET /otrs/customer.pl?Action=CustomerTicketZoom&TicketID=924 HTTP/1.1" 656 Thank you. With Regards, Boyd JEWETT -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Boyan Tabakov Sent: Monday, March 29, 2010 11:09 AM To: otrs@otrs.org Subject: Re: [otrs] Customers cannot view their tickets On Monday 29 March 2010 18:01:20 JEWETT Boyd wrote:
More information about this error may be available in the server error log.
Hi, What are the entries that appear in the server's error log about the failed requests? You should be looking for 5xx response codes. Regards -- Blade hails you... My Lord, to you, let me become what my child thinks I am In you is the beauty of the world, of which death made me an artist --Nightwish