Thanks for the fast reply! Hrm.. so i can grant permission for a group to specific sub-queue?! the groupt does not need permissions on the main-queue (that's what i read somewhere else)?? Joey Nils Breunese (Lemonbit Internet) wrote:
Nathan Campbell wrote:
As far as I know, the system does not allow literal sub-queues, but you can create all of those queues and using the filters and user group / queue permissions you can accomplish this easily.
According to the docs sub queues *are* implemented: "You can specify the name and the group who should use the queue and if you want the new queue to be a sub queue of another already existing queue."
http://doc.otrs.org/2.1/en/html/x841.html
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