Hi Michael,

it looks a bit like the bug I’ve posted last week: http://bugs.otrs.org/show_bug.cgi?id=4367

Please check if generic agents are producing the error messages in your case, too.

- Timo

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michael Mayaka
Gesendet: Freitag, 2. Oktober 2009 09:50
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

Hi, Thanks for the help,
I have reset the otrs instance permissions (using SetPermissions.pl); restarted the Oracle Server and apache. So far I am creating new tickets successfully. However, at the backend, I'm getting the following error:
=========================================
[Error][Kernel::System::Ticket::TicketNumberLookup][Line:637]: ERROR Database disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?'
============================================
What could this be?

Michael