you could use generic agent to unlock the ticket if assigned to root, check every 10 minutes.

On Wed, Aug 10, 2011 at 6:46 AM, Lars Jørgensen <lajo@kb.dk> wrote:

Hi Renée

 

Yeah, that was what I proposed in my initial post. I was just wondering if there was a more elegant OTRS way to do it.

 

 

Lars

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renée Bäcker
Sent: Wednesday, August 10, 2011 11:55 AM
To: otrs@otrs.org


Subject: Re: [otrs] "owner" of unlocked tickets

 

Hi Lars,



maybe you should write a module that handles the TicketOwnerUpdate event... That module can unlock the ticket whenever it is assigned to User 1 (root@localhost)

- Renée

On 10.08.2011 10:26, Lars Jørgensen wrote:

Hi Gerald,

 

Just tried, and the ticket was locked to root.

 

 

Lars

 




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