Yes, thank you, I already did that for other things, but is it is for customers, right ? I would like to do it for agents.

Regards

---

De: "Alvaro Cordero" <alvaro@gridshield.net>
À: "otrs" <otrs@lists.otrs.org>
Envoyé: Vendredi 12 Avril 2019 15:45:08
Objet: Re: [otrs] OTRS6 - Signature by user or group

Hello There is a setting called dynamic FieldFromCustomerUser, where you can add a maping of those in sysconfig. You need also to add the mapping  into config.pm.

Also enable the module to set those values at ticket create and at customer update.

Regards 

El vie., 12 abr. 2019 6:18 a. m., Alexis HAUSER <alexis.hauser@imt-atlantique.fr> escribió:

Thanks for your reply.

I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the <OTRS_tags>

However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ?

Regards,

Alexis

---

De: "Julius Dittmar" <Julius.Muller@gmx.net>
À: "otrs" <otrs@lists.otrs.org>
Envoyé: Vendredi 12 Avril 2019 11:33:38
Objet: Re: [otrs] OTRS6 - Signature by user or group

Hi Alexis,

signatures can contain variables that will be filled in when the mail is
actually created, for example for the name of the agent. Perhaps by
combining custom entries for agent data and those variables in the
signature data you might be able to have OTRS create a fitting signature.

HTH,
Julius

Am 12.04.19 um 09:20 schrieb Alexis HAUSER:
> Hi,
> That would be only for a group or single agent attached to a queue,
> right ? But in that case you would have to create a queue per agent ?
> Isn't there a better way for single agent ?
>
> Regards
> Alexis
>
>
>
>
> ------------------------------------------------------------------------
> *De: *"Gerald Young" <crythias@gmail.com>
> *À: *"otrs" <otrs@lists.otrs.org>
> *Envoyé: *Jeudi 4 Avril 2019 14:43:54
> *Objet: *Re: [otrs] OTRS6 - Signature by user or group
>
> Since those are both attached to a queue, put the affected ticket in
> that queue.
>
> On Thu, Apr 4, 2019 at 5:30 AM Ml Ml <mliebherr99@googlemail.com
> <mailto:mliebherr99@googlemail.com>> wrote:
>
>     Hello,
>
>     can i set a signature by user or group in OTRS 6?
>
>     Thanks,
>     Mario
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