Steve,
When you created the new instance, did you use the same performance changes
from the old?
Ticket::IndexModule
Ticket::StorageModule:
Did you enable Apache DBI?
In the Admin section, check the Support Assessment link to get report on any
issues.
Justin Noel
http://www.calendee.com
On Tue, Feb 23, 2010 at 9:40 AM, Stephen Hall
Hi,
We've recently upgrade from 2.3.4 to 2.4.7 and have noticed a number of issues. I am wondering if anyone can point me in the right direction with any of these:
1. Performance : we have three systems, the old system (2.3.4), a test system (2.4.7) and the production system (2.4.7). The production system is a VMWare ESX instance running with 2 x 2.6ghz CPU's and 4gb of memory, which is roughly double the size of the test system. However, performance on the production system is very slow. With average search->ticket click times of nearly 10s (recorded using the performance monitoring) whereas on the test system, and the old system it was closer to 1s. Any advice on tracking this down? We've checked PERL modules, configs etc, and cannot spot a difference between systems. Both test and prod are VMWare ESX, the old 2.3.4 system was physical.
2. On the AgentTicketWorkflow view tickets are not showing the Subject next to the ticket identifier. Whereas on the dashboard view, they do. This was present on the 2.3.4 system.
3. The strangest issue is opening attachments to e-mails, which results in a log out. When you log back in, and where applicable select your role, you get presented with the attachment.
Any help or advice gladly received.
Regards
Steve
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