http://forums.otterhub.org/viewtopic.php?f=60&t=7531
Accounting customers have a CustomerID of company-accounting or
company-groupa
Sales customers have a CustomerID of company-sales or company-groupb
everyone else has a customerID of company (general requests/group c)
The schema is extended/modifiedhttp://doc.otrs.org/3.0/en/html/x2282.html#multi-customer-ids-dbin
the CustomerUser Map to include CustomerIDs, based upon a field added
to
the customer_user table or referenced from an arbitrary attribute in
ldap/active directory.
Accounting customers will have CustomerIDs of company
Sales customers will have CustomerIDs of company
Bob and Joe have CustomerIDs of company-accounting,company-sales (plus they
will have access to their "default" company as CustomerID")
May has a CustomerID of (pick one: company or company-sales) and a
CustomerIDs of the other one.
"Company Tickets" is the place to see the tickets that aren't "My Tickets".
On Wed, Dec 12, 2012 at 8:40 AM, Aad Leenheer
I wonder if Jack has found any Solution on How to setup customer users, customer groups and permissions :****
Hi Guys,****
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****
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Here is the scenario,****
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****
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1. A customer company has two bosses, Bob(CEO) and Joe(CFO).****
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2. They have two major departments, Accounting and Sales. There are****
about 10 employees in each department.****
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3. Joe is responsible for the Accounting department. And May is the****
head of Sales department.****
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****
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Requirement,****
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****
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1. The customer company wants to have 3 groups of tickets, tickets of****
Accounting (Group A), tickets of Sales (Group B) and tickets of general****
requests (Group C). ****
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2. Bob and Joe can see all company's tickets.****
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3. Customer users can only see their own tickets and general tickets.****
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4. May is able to see all the tickets from Sales department and****
General tickets.****
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****
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Any idea on how to setup this? Thanks!****
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****
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Jack****
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Thanks in Advance,****
Aad****
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