Hello all,

- My problem is the following :

1) OTRS send mail notification for a new ticket to an Customer (with sender= toto@toto.com)

2) When Customer do reply it’s reply to toto@toto.com

-  I would change the receiver when people reply to a notification as following without manually action:

1) OTRS send mail notification for a new ticket to an Customer (with sender= toto@toto.com)

2) When Customer do reply it’s reply to titi@titi.com

Is it possible to do into OTRS ?

Regards,

Julian.