I want to set a default queue when an agent is creating
a new phone and email ticket. I have found the setting Frontend::Agent::Ticket::ViewPhoneNew in sysconfig and set it to the
appropriate queue but when an agent goes to a new phone ticket nothing is
selected in the drop down box for the queue. I also can’t find the
appropriate setting in sysconfig to set the default queue when an agent is
creating a new email ticket.
Thanks for any help offered.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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