On Friday, June 11, 2004 8:46 PM
Juan Gonzalez
The email address in which customers email to via their email client or our contact us section on the site is:
customercare@joann.com
All agents have an email address of: a@joann.com b@joann.com c@joann.com d@joann.com
Sure? Recheck this, please.
These are setup for each agent in the system. Should they be responding to the tickets using their own email address to fix this?
This can't be done. The answering address derives from the queue. You cannot set the agents' email addresses as a sender address.
I could have sworn that this was working OK before changing over to this email address - it worked fine with another @joann.com email address that I setup for testing purposes.
So, what is the difference betwen the two? Additionally, provide some portions of Exchange's and OTRS' logs. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388