I wish I could help you, but I am just starting to evaluate OTRS myself and do not know it intimately. I'll try to research the problem over the weekend or on my lunch break Any 1 has any ideas? (there is also commercial support - if user auth is the ONLY problem - it's worth paying someone to fix it) teebot@gsmserver.com wrote:
Would you be so king to help me This is very important. I can not decide whether to use or not OTRS in my support branch this is extreamly important to make OTRS customer be able to authoraze from my database
thx
Vladimir Doisan пишет:
It is, but it will require you to write a custom module IIRC. Take a look at the Chapter 9 "Using External Backends" in the OTRS Admin manual.
First of all, i have tryed to add to my Config.pm strings like this
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'tbl_users'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'user_login'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'user_password'; $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=MyDBase;host=my_host"; $Self->{'Customer::AuthModule::DB::User'} = "some_user"; $Self->{'Customer::AuthModule::DB::Password'} = "some_password";
My user table has follwing structure
describe tbl_users; +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
| Field | Type | Null | Key | Default | Extra | +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
| user_id | varchar(100) | | PRI | | | | user_sex | varchar(10) | YES | | NULL | | | user_login | varchar(100) | YES | MUL | NULL | | | user_password | varchar(100) | YES | | NULL | | | user_email | varchar(100) | YES | | NULL | | | user_first_name | varchar(100) | YES | | NULL | | | user_last_name | varchar(100) | YES | | NULL | | | user_address1 | varchar(100) | YES | | NULL | | | user_address2 | varchar(100) | YES | | NULL | | | user_city | varchar(100) | YES | | NULL | | | user_state | varchar(100) | YES | | NULL | | | user_country | varchar(100) | YES | | NULL | | | user_phone | varchar(100) | YES | | NULL | | | user_zip | varchar(10) | YES | | NULL | | | user_fax | varchar(100) | YES | | NULL | | | active | char(1) | YES | | NULL | | | manually | char(1) | YES | | NULL | | | user_company | varchar(200) | YES | | NULL | | | serial_clip | varchar(9) | YES | | NULL | | | serial_item | char(2) | YES | | NULL | | | site | enum('gsmserver.com','gsmserver.com.ua','gsmserver.es','gsmserver.ru','dealers') | | PRI | gsmserver.com | | | referer | text | YES | | NULL | | | icq | varchar(100) | YES | | NULL | | | msn | varchar(100) | YES | | NULL | | | aim | varchar(100) | YES | | NULL | | | yahoo | varchar(100) | YES | | NULL | | | skype | varchar(100) | YES | | NULL | | | from | varchar(250) | YES | | NULL | | | disc_card | varchar(250) | YES | | NULL | | | activation_date | varchar(10) | YES | | NULL | | | tax_id | varchar(100) | YES | | NULL | | +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
31 rows in set (0.00 sec)
Loginig into customer fails becouse "Panic! No User data". Log file contains login OK record.
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