How I can integrate OTRS with event management system like HP- Open view or BMC Petrol?
Is this possible?
please share details
 
Thanks
Sudhir

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: 12 December 2010 16:38
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS Integration with other tools

Integration? What kind of integration would you expect a ticketing system to have with an HR system or a financial system, for instance? If your company is focused on such high level applications and can afford them, I'd strongly suggest speaking with an OTRS consultant about your integration needs, as well as perhaps (based upon another post of yours) using Oracle as your data source.

In its most rudimentary form, anything that can send an email can "integrate" with OTRS, inasmuch as tickets can be made from email alerts from software.



On Sun, Dec 12, 2010 at 5:27 AM, Sudhir Garg <S750443@emirates.com> wrote:

Hello All,

We want to understand if OTRS can integrate with proprietor system like HP EMS or BMC Petrol.
While using OTRS, we would like to continue using proprietor event management system so that we can leverage our existing investment.

Also let me know overall OTRS integration capabilities with all kind of systems like oracle financials, SAP, HR systems etc?

Thanks for the help!!

Regards
Sudhir Garg


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