Hi,

Thanks for your reply.  

I will try a reduction in image size, but I am based in the same office as the OTRS server and I am logging on as both Admin and Customer on the same pc and I experience the delay.

I'll see how the size reduction goes anyways,

Thanks

Emily





Rory <rclerkin@gmail.com>
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05/08/2009 16:08
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Re: [otrs] FAQ pictures taking longer to load for customers





Hi,

350KB is quite big for web based images. That's almost 1MB just for
your images. If the customers are coming in over a WAN this could be
effecting things. You could firstly try to reduce them by saving them
with either jpeg or png compression.

Rory

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2009/8/5 Emily Flynn <emily.flynn@zurichbank.com>:
>
> (OTRS version 2.3.4, FAQ version 1.5.4)
>
>
> Hi all,
>
> I created an article in our FAQ that makes use of three GIF's embedded using
> the WYSIWYG editor, the Gif's are roughly 350KB each.  The article was
> external (customer) from the start.  When I browse to the FAQ through the
> Agent login, the pictures load up fine, but when I browse to the FAQ
> throught the customer login, the pictures take a minute or two to load.  I
> have
>
> Any suggestions on what I could do to resolve this?
>
> Thanks
>
> Emily
>
>
>
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