Have you modified the otrs server number? (Not sure if that is what it's called.) I would !assume! that changing it would have the server recognize not to create a email loop. Q ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mujtaba Karim Sent: Thursday, October 25, 2007 7:14 AM To: otrs@otrs.org Subject: [otrs] Otrs email subject issue Hi I have an issue can there be a way to increase the email subject I receive in OTRS I have another otrs running which sends me a ticket and then my otrs sends a notification to which a reply is generated by another otrs as a followup however due to subject being small that follow-up is created as a new ticket My guess is if I increase the subject line of incoming email longer the issue will be resolved Do let help me Thanks Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com mailto:mkarim@pixsense.com www.pixsense.com http://www.pixsense.com/