[otrs] Responses that don't quote customer's message?

I'm trying to do something that appears impossible, but hopefully there is a way. I'd like to set up a response for a queue where the generated response is only SALUTATION + RESPONSE + SIGNATURE and not SALUTATION + QUOTE + RESPONSE + SIGNATURE This isn't for EVERY response, just selected responses. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com