Re: [otrs] Moving new ticket to another queue

Am 23.11.2015 um 09:19 schrieb Rose Dowson:

I want to move a new ticket to another queue, but this queue is administrated by administrators only so the users can't see it. There is anyone who knows a solution or have a script?

Give the user(s) the "move_into" permissions for the queue... Kind regards, Renee -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de