Re: [otrs] some propositions to make things better :)

On Tuesday 25 May 2004 18:00, Andrej Bazovkin wrote:

Hello!

I'm using OTRS 1.2.3 Thank you for this great product!

While using it, I discovered some features , that are not present in OTRS (or may be I don't know how to activate them) but that can make work with OTRS more effective and comfortable to many users. Let me explain them:

1) it'll be better to have a possibility to store contact phone numbers for every customer user

Use the FreeText fields for such a thing: Office Phone, Personal Phone, Fax, Mobile Phone :)))