Hello Mark,
few weeks ago I had the same comment/idea because it will be just great to link a ticket (or more) to one Calendar Event.
here is the answer:
<snip>
In OTRS 2.0 we moved to see tickets and faqs as objects. So we also plan
to have event objects (but currentlly we don't have event objects).
And with the OTRS framework comes a basic feature to link objects. So if
we moved the events to objects it is not problem to link also events to
tickets or faqs.
<snap>
It seams that maybe the next version will bring this feature to us.
Any way for the moment you can use the pending state function of OTRS which allows you to set a note and a time to do something with the ticket. Not to mention that you also have the e-mail notification.
Cheers,
Daniel
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Monday, September 26, 2005, 5:03:26 PM, you wrote:
Mark> We use OTRS for scheduling our technicians, among other things.
Mark> How about some way to link appointments to tickets?
Mark> i.e. a "schedule this" button in the ticket zoom options, which would bring
Mark> up the calendar application and allow the technician to enter any required
Mark> notes (such as directions/etc), but that links the appointment to the
Mark> ticket.
Mark> Then a note (system note) could be inserted into the ticket history to the
Mark> effect of "Scheduled by TECHNICIAN on DATE @ TIME"
Mark> While OTRS is a great program and we swear by it, better integration of the
Mark> calendar and email functions would be more than just a little useful. While
Mark> I am not a programmer, I would be willing to help someone working on such a
Mark> project.
Mark> [I have also suggested the idea of integrating the webmail client such that
Mark> an incoming email can be "turned into" a ticket request, as have a few
Mark> others].
Mark> --
Mark> Mark J. Nernberg
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