These would be in the "States" of the admin screen. If you manually translated these states or made them invalid, this would occur.

On Fri, Dec 2, 2011 at 3:22 PM, Ugo Bellavance <ugob@lubik.ca> wrote:
Hi,

OTRS 2.3.3

I have these log entries:

Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'merged' not found!
Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!

Could that explain that closing merged tickets only closes one ticket?

This seems to have been existing for a while.

How can I fix this problem?  Isn't the merged StateType supposed to come with a standard OTRS install?

Also, I just started getting these errors:

Dec  2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'closed successful' not found!
Dec  2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!

Where should I look to find the problem?

Thanks,

Ugo

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