9 Feb
2017
9 Feb
'17
2:29 p.m.
A supervisor can use "Note" with next state "closed successful", which will
not change owner of ticket.
On Wed, Feb 8, 2017 at 11:24 AM, Jesus Rivera
Good morning, I would like to generate reports on how many tickets an agent makes, but according to our way of working, there is a supervisor who closes the ticket, the problem is that when the ticket is closed, it is left with the owner of the ticket, there will be some form That a person closes a ticket without being left as owner?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs