Re: [otrs] PhoneView question

On Friday, February 06, 2004 2:28 PM henry@metroweb.co.za wrote:

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Is it possible to *initiate* a ticket? That is, starting a ticket without waiting for an email from the client to start the process. This would be useful for starting the conversation from our end (and of course keeping track of the subsequent correspondence).

Use the PhoneView to create the ticket, it will appear in the queue. Now you can use "Compose Answer (email)".

Yes, this we've done - but it still sends an email using the default response of the queue being used - in effect, simulating a ticket create based upon a client email received. Can this initial "auto-response" email be switched off? There doesn't seem to be an option to do so (unless I've being totally doff). thanks Henry -------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R59. Free WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails Phone Now! 086 11 11 440