31 Aug
2005
31 Aug
'05
9:20 a.m.
Hello Everybody, I am a OTRS newbie, i have the following questions, 1] What is bulk action option used for? 2] What are Pending Auto and Pending remainder ticket states used for? 3] Will a locked ticket get escalated?, if not how can we do that? Regards KartheeK --------------------------------- Free antispam, antivirus and 1GB to save all your messages Only in Yahoo! Mail: http://in.mail.yahoo.com