I just figure out how to fix it:
Disable the following lines
if ($Self->{SendmailBcc}) {
$Param{Bcc} .= ", $Self->{SendmailBcc}";
}
Into: /Kernel/System/Ticket/Article.pm (line 1194)
That way I receive the bcc message only once and the bdd field doesn't
appear anymore into the email header.
Cheers,
Daniel
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Daniel Balan
Sent: Wednesday, October 20, 2004 3:26 PM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] notification issue
Another issue setting the bcc field into Config.pm or using it from the
response form:
The bcc field appears in the email header:
From: OTRS
To: Customer
Bcc: redirect@domain.com
Any idea?
Regards,
Daniel
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Daniel Balan
Sent: Wednesday, October 20, 2004 9:51 AM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] notification issue
Hi guys,
A little help here?
Thank you.
Daniel
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Daniel Balan
Sent: Tuesday, October 19, 2004 10:56 AM
To: otrs@otrs.org
Subject: [otrs] notification issue
Hi there,
After installing OTRS 1.3.1 I am facing two issues:
1. The unlock/follow up notifications are sent to all users not only for the
owner;
2. I have set the
$Self->{'SendmailBcc'} = 'redirect@domain.com'; into Config.pm
in order to redirect all OTRS responses to a mail box.
Unfortunately now I am receiving every message twice.
Any ideas?
Thankx
Daniel
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Archive: http://lists.otrs.org/pipermail/otrs
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Support oder Consulting f|r Ihr OTRS System?
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