Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

But OTRS sends autoreplies from the system address specified in [Email addresses] and assigned to the queue in [Queue]. Moreover, check Core::Sendmail in [Sysconfig]->Framework. BR, Ilya -----Original Message----- From: Dejan Miklavcic To: Ilya Kornev Date: Mon, 19 Oct 2009 14:05:44 +0200 Subject: Re: Re[2]: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

Huh, this is interesting : I always get error that there is no mailbox ? Why is that ? dejan.miklavcic is email of user "dejan.miklavcic" and it is defined in otrs. This mail is valid on our domain.

[Mon Oct 19 14:01:55 2009][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2009101910000018/t3] created (TicketID=4,Queue=Programski help desk,Priority=3 normal,State=new) [Mon Oct 19 14:01:56 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'mstefanovic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:56 2009][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2009101910000018] (TicketID=4, ArticleID=) to 'mstefanovic@velpro.ba'. [Mon Oct 19 14:01:56 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'root@localhost': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:56 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'root@localhost'. [Mon Oct 19 14:01:57 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'dejan.miklavcic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'dejan.miklavcic@velpro.ba'. [Mon Oct 19 14:01:57 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'mstefanovic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendCustomerNotification] Sent customer 'novi ticket' notification to 'mstefanovic@velpro.ba'. [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from ppodrska/pop.velpro.ba.

2009/10/19 Ilya Kornev :

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And what does History say? Any records like 'SendAutoReply'?

BR, Ilya

-----Original Message----- From: Dejan Miklavcic To: Ilya Kornev Date: Mon, 19 Oct 2009 13:42:19 +0200 Subject: Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

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Hi Ilya,

I assigned autoreplies to all ques possible (default replies for each, and later tried with my own replies), and I turned on notifications for all users but still nothing.

rgds,

Dejan

2009/10/19 Ilya Kornev :

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Hi, Dejan.

Make sure you assigned autoreplies to the queues [ Auto Responses <-> Queue ]in the Admin area. As for notifications, check Users, notifications might be turned off for some (or all) of them.

Best regards, Ilya Kornev