Hi there,
Some agents ask me if it is possible to customize the change queue menu.
As far as I remember you can only choose between list and left-right indent … (which is the default option)
My agents would love to have the opportunity to put the first letter of the Queue in bold for example or to add colors for a group of queues.
Do you think something could be developed in the near future?
Thanks for any response
Philippe Martignier
Communications Division
Customer Service Section
Email :
Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3