Hi Munroe,

I guess you're using the Debian package of OTRS?

The only reason the iPhone app really needs write access to these directories is if you want to install it via the OTRS Package Manager GUI, because then you install extra functionality via the web front end, and that means that Apache needs to write to these locations.
So what you can do is using /usr/share/otrs/bin/opm.pl to install the iPhone package, and then you can use the iPhone app without the need to give www-data write permissions to the whole /usr/share/otrs tree.

--
Mike

On Mon, Nov 8, 2010 at 3:37 AM, Munroe Sollog <sollog@digiraticonsulting.com> wrote:
It seems that in order to allow the iphone application to function
properly www-data requires write access on the following folders:

/usr/share/otrs/bin
/usr/share/otrs/Kernel
/usr/share/otrs/Kernel/System
/usr/share/otrs/Kernel/Output
/usr/share/otrs/Kernel/Output/HTML
/usr/share/otrs/Kernel/Modules


I can not understand why I should give www-data write permissions to
/bin and /Modules.  We do not use the 'SetPermissions.pl' script because
it seems that permissions are set rather loosely.  Can someone explain
to me why /bin and /Kernel/Modules needs to be written to?  Thanks.

--
Munroe Sollog
Systems Engineer
Digirati Consulting, Inc
sollog@digiraticonsulting.com


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