Hi, WHAT I HAVE DONE ********************* I have installed Otrs 2.2.1 from sources on my Rhel 3, Mysql 3.23, Apache 2 and Perl 5.8 and also I have installed all perl modules (required and not) in a directory near otrs, I mean, modules are in /home/haecotrs/perl and otrs installation's folder is in /home/haecotrs/public_html/otrs. Just in case, I have realized later, I had defined PERL5LIB with the public perl libraries and the ones installed by myself in /home/haecotrs/perl so that when I execute "perl CheckModules.pl" the command's output is everthing ok. WHAT I WOULD LIKE TO KNOW **************************** I would like to know if my particular otrs' installation is finding the modules that I have installed in /home/haecotrs/perl. I can guess this is not happening so I would also like to know how I can tell otrs where to find them WHAT UNSUCCESSFUL TESTS I HAVE DONE TO FOUND OUT WHAT I WOULD LIKE TO KNOW ****************************************************************** - I have tried to print the PERL5LIB form otrs's installation by "$ENV {PERL5LIB}" but the output got was a blank space so that means this is not defined.Moreover I have looked for every $ENV statement by using "egrep -w "ENV" -R otrs" and I could not see anyone related to PERL5LIB. - I have printed, from index.pl, @INC and among found paths there is none to /home/haecotrs/. - I certainly know otrs is executed by apache user as I have also done a whoami from the index.pl file and the printed output said it was apache. - I have even printed the $INC list to know what modules have currently loaded /usr/lib/perl5/5.8.0/warningswarnings/register.pm /usr/lib/perl5/5.8.0/warnings/register.pmre.pm /usr/lib/perl5/5.8.0/i386-linux-thread-multi/re.pmXSLoader.pm /usr/lib/perl5/5.8.0/i386-linux-thread-multi/XSLoader.pmCarp.pm /usr/lib/perl5/5.8.0/Carp.pmExporter/Heavy.pm /usr/lib/perl5/5.8.0/Exporter/Heavy.pmFile/Spec/Unix.pm /usr/lib/perl5/5.8.0/File/Spec/Unix.pmvars.pm /usr/lib/perl5/5.8.0/vars.pmstrict.pm /usr/lib/perl5/5.8.0/strict.pmExporter.pm /usr/lib/perl5/5.8.0/Exporter.pmCwd.pm /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Cwd.pmwarnings.pm /usr/lib/perl5/5.8.0/warnings.pmFile/Spec.pm /usr/lib/perl5/5.8.0/File/Spec.pmbase.pm /usr/lib/perl5/5.8.0/base.pmlib.pm /usr/lib/perl5/5.8.0/i386-linux-thread-multi/lib.pmFile/Basename.pm /usr/lib/perl5/5.8.0/File/Basename.pmConfig.pm /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Config.pmFindBin.pm /usr/lib/perl5/5.8.0/FindBin.pm none is loaded form the place where I installed the perl modules. TO SUM UP *********** I would certainly like to know what I can do to tell otrs where the installed modules are instead of looking for in the pubic perl libraries' folder. I know I should have defined @INC when perl modules were installed or I could even make a symlink form cpa-lib directory to /home/haecotrs/perl as perl script look for in the current directory first of all but I don't think this is a good solution. Thank you very much in advantage for your answers, Daniel.