If you go into the user preferences (agent login) or user configuration (admin section)  there are options to send an notification and which queue(s) this applies to

Greg

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aaron Rabinowitz
Sent: Thursday, 5 February 2009 9:13 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] new ticket not generating email notfication

Hmm, I was looking for a notification to me.  I dont want to have to be signed into otrs all day to view tickets, I want an email sent to me saying something along the lines "so and so customer has created a ticket" after a ticket is created. your link did point me here http://doc.otrs.org/2.3/en/html/x1058.html , but it still does not appear to work even after restarting the otrs service

2009/2/4 Leonardo Certuche <leonardo.certuche@itcon-ltda.com>

There is, read the auto answers chapter of the manual http://doc.otrs.org/2.3/en/html/x1010.html

2009/2/4 Aaron Rabinowitz <rabino67@gmail.com>

I'm currently setting up an OTRS implementation. When creating a new ticket as a customer I was hoping it would send me an email on outlook, but it appears it will only show as a notification if I log into OTRS.  Is there a way to have an email sent to me if a new ticket has been created?

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--
Leonardo Certuche
301 284 6250
leonardo.certuche@itcon-ltda.com
www.itcon-ltda.com
Medellín, Colombia

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