I have added about 10 entries in the Service module. I am
having an issue with the New Ticket Customer front end – the Service drop
down is only displaying the first 4 options.
I have opened the CustomerTicketMessage.dtl file and found
this section of code:
<!-- dtl:block:TicketService -->
<tr>
<td> </td>
</tr>
<tr>
<td
class="contentkey">$Text{"Service
(optional)"}:</td>
<td
class="contentvalue">$Data{"ServiceStrg"}</td>
</tr>
<tr>
<td> </td>
</tr>
<!-- dtl:block:TicketService -->
I am unable to find the definition file for $Data{"ServiceStrg"}
– I assume there is another file where this variable is defined and the
<input> HTML code is defined and that there is some kind of limition
(return top 4 or something) on the data call.
----------------------------------
Environment
----------------------------------
OTRS 2.3.2
Windows 2003
IIS6
SQL2005
Nathan Campbell
Dallas Symphony Orchestra