Hi Carlos, I had the same issue with french special characters. I had to add a mod_perl environment variable so it used the same character set that the database was using for its character encoding. I am using Oracle as a backend and had to set NLS_LANG as a unix environment variable. I also had to set a perl environment variable because I guess it does not get the ones from the server. What does the error say that you are receiving? I had two issues before I fixed the problem. One was that all special characters would show up as question marks. The second was that if I had a special character in the Subject line of an incoming or outgoing email ticket or a phone ticket I would receive an error and the ticket wasn't processed or added to the queue, I'm sorry I don't remember what the error message was. The lines of code I used to fix this was placed in the httpd.conf file for apache. It is below: PerlSetEnv NLS_LANG AMERICAN_AMERICA.WE8ISO8859P1 PerlPassEnv NLS_LANG The following commands might need to be placed in the .profile file of a user that runs OTRS, apache, or your database or a combination of the three. I haven't experimented this far because I just fixed my problem late yesterday so I don't know if any or all are required. NLS_LANG=AMERICAN_AMERICA.WE8ISO8859P1 export NLS_LANG Although these commands can vary depending on the OS and database software you are using. Email back if you have further questions. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Álvarez Sent: August 23, 2007 5:16 AM To: otrs@otrs.org Subject: [otrs] Problems with accent and special characters(Ñ and á) tildes I have a problem with Spanish special characters, as ´ or Ñ, when I write some with these characters (I'm spanish), I have problems and I receive a error on the screen, can I resolve this problem? Thanks. -- Carlos Alvarez Dataware Sistemas _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/