Hi,<div><br></div><div>Using some kind of shell or preformatted text and creating ticket by cron ?</div><div><br></div><div>I&#39;ve took this from eg. in INSTALL file realsed with my OTRS distro: &#39;cat /opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl&#39;<br>

<br><div class="gmail_quote">On Thu, Jul 9, 2009 at 4:27 PM, Le machito <span dir="ltr">&lt;<a href="mailto:elmachito@gmail.com">elmachito@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hello again :)<div>Usually, in the helpdesk day to day work we have some repeating tasks like to install groups of Pcs. (50 Pcs = 50 tickets)</div><div>Which function or method do you use in order to don&#39;t recreate many time the same ticket in OTRS?</div>


<div>Thanks in advance for your help</div><div>Raoul</div>
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