Hi, we wan't to give our procurement-team a special view to procurement-tickets, which belong all to a special queue. We cannot give this view through customer-webgui, because the ticket-customer is the end-user who requested a procurement. So, the procurement-team has no access to these tickets. (Note that the access through company-ticket is no solution because the procurement-team shall only see tickets from "foreign" customers if they are in the procurement-queue). Granting access as OTRS-agent for the procurement-team could be a solution, giving them RO-permissions only on the procurement-queue. The problem is that then, the whole ticket could be viewed and our IT-stuff cannot exchange IT-internas within OTRS. I now think about writing my own customer-GUI-permission module to provide the procurement-team ticket-RO-access for the customer-GUI if the ticket is in the special queue. Is this an adequate solution? What do you think? Bye, Alex