[otrs] Company tickets x LDAP

Hello, I have a request to make Company Tickets work so that people can view tickets for those in their group. I have read https://otrs.github.io/doc/manual/admin ... r-ids-ldap https://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.htm..., but couldn't make it work. Nothing happens. Any hint? -- *André Luiz C. e Cavalcante, PMP, PRINCE2*