Re: [otrs] associate customer to company?

Nobody has yet corrected me on my multiple postings on the forums, including this one: http://forums.otrs.org/viewtopic.php?f=60&t=7531 that seem to indicate that sharing a CustomerID is possible. Either I've been telling the wrong story or the implementation of Company Tickets is not optimal. I tend to vote for the latter. In fact, the field name of the Company identifier in Customer Company *IS* CustomerID, which means it better be possible to share it. The username/login is unique, but the CustomerID doesn't have to be. On Tue, Jan 25, 2011 at 7:19 AM, Navarro, Daniel wrote:

I have “CustomerID” but according to the admin manual that is the identifier for the individual customer (the human being calling in the problem) and every customer needs a unique CustomerID so they therefore recommend using the person’s e-mail address in this field.

*Figure 5.14. Adding a customer.*

The customer can access to the system by providing his username and password. The CustomerID is

needed by the system to identify the user and his tickets. Since the email address is a unique value, it can

be used as ID.

Thanks,

Daniel

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Marco Vannini *Sent:* Tuesday, January 25, 2011 6:06 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] associate customer to company?

Really you don't have CustomerID in customer account creation ? Is CustomerGroupSupport in sysconfig enabled ?

On Tue, Jan 25, 2011 at 8:48 AM, Navarro, Daniel wrote:

I am using OTRS 3.0.4. Is there a way to associate a customer to a company? I found a thread saying that if you first create the company that you should then find a field called “Company ID” in the Add Customer screen, but I do not see such a field.

Thanks,

Daniel

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