Hi,<br><br>Is there a way to modify the status of the queue entered into otrs via procmail? <br><br>For
example, I have an open ticket (that was created when someone sent an
email to a mailing list, the email is fetched via fetchmail and
filtered through procmail) and some agent person sends a reply, I would
want to:<br>
<br>- have the agent take ownership of the ticket<br>- make his email body the update text<br>- make both of the above reflect succeeding email updates.<br><br>Is there a way to do this?<br>