On Sat, Dec 12, 2009 at 12:46 PM, Torsten Thau
<Torsten.Thau@cape-it.de> wrote:
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Hi list,
after a long waiting time an some (IE-specific) bugfixes,
OTRS::CiCS(::ITSM) is finally available for download for OTRS 2.4.x:
http://www.cape-it.de (section "downloads")
You may have a look at our demo system (http://demo-otrs.cape-it.de/) to
get an idea of the following feature/improvement list:
#-----------------------------------------------------------------------
- - improved layout for customer ticket overview
- - improved layout handle for linked objects in simple view
- - improved handle for building TicketFreeTime-fields
- - added auto complete function in AgentCustomerHistory
- - added further configurable search fields in AgentCustomerHistory
- - added features in AgentTicketBulk (e.g. type, queue default selection)
- - addded navigation bar in AgentTicketCompose, -Forward, -Bounce
- - added CustomerTab to AgentTicketCompose, -Forward, -Move
- - added ACL-support for ticket type selections in AgentTicketEmail,
AgentTicketPhone
- - added default ticket type in AgentTicketEmail, AgentTicketPhone
- - added sort option (by title) in several ticket views
- - improved style of notify messages in the navbar section
- - improved follow up-layout for CustomerTicketZoom
- - OutOfOfficeSubstitute function in AgentPreferences
- - position of ticket number in email subject is configurable
- - renewed display of ticket search (better overview)
- - renewed display of ticket zoom (configurable)
- - renewed display of ticket overviews (mailbox, queueviews, etc.)
- - renewed display of agent preferences
- - improved display of customer ticket message
- - changed layout for warning sites
- - added script for simple management of queues, groups and roles based
on CSV-file
- - configurable customer message body as known from agent interface
- - configurable TicketStateWorkflow (ACLs) - allows state workflows
depending on ticket type starting with ticket creation
- - DocumentLink integrated in OTRS-link structure (LinkObject 'Document')
- DocumentLink offers some basic features known from DMS
- users may change file names - links will not be lost
- users may move files to other directories - links will not be lost
- a more detailed permission concept (groups to directories)
- does not require web-accessible document share anymore (but a
mounted FS)
#-----------------------------------------------------------------------
regards, T.
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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