Hi Thomas, Go to the archive files for otrs and look into the below post, the answer you are looking for is there. http://lists.otrs.org/pipermail/otrs/2010-January/030198.html Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Thomas Lutz Sent: Thursday, January 14, 2010 10:35 AM To: otrs@otrs.org Subject: [otrs] Disabling CC-field when composing a reply (sysconfig doesn't work) Hi, I am using OTRS 2.4.4 and am quite happy with it. But in one queue (and this is the only one of 10 configured pretty much the same) the CC-field always get's populated with the OTRS-address the tickets were sent to, e.g. support@domain.tld. Why? It's quite annoying, because the reply would fill up the queue, if you don't delete the content of the CC-field. I already found other question's regarding this problem from early 2009, but the suggested sysconfig option-change won't work. (SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose at Ticket::Frontend::ComposeExcludeCcRecipients) How to disable this? Is there a solution yet? Thanks in advance & best regards, Thomas Lutz