Re: [otrs] How to re-open a ticket that was closed by mistake

Agustin de Landa Gil wrote :

Is there a way to reopen a Ticket that was closed by mistake.

Hello Augustin, simply add a note to the ticket and there set the status to open. If you can't do this in the note mask then you have to configure it first in the SysConfig under Ticket::Frontend::AgentTicketNote###State. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de