Hello All,
1) On AgentTicketPhone, we would like to control the
available Ticket Types based on the chosen Queue (To) field. Although the
Ticket Type is the first field chosen when creating an Email Ticket, is it
still possible via an ACL to alter the entries in the drop down box?
2) Maybe it would be better for us to re-position the Type
field to appear after the Queue (To) field. My question is where could that be
configured?
Many thanks
Mike James
Mike James
Netzbetrieb - Broadband
Unitymedia Group
Michael Schumacher-Str. 1
50170 Kerpen, Germany
Unitymedia NRW GmbH
Handelsregister: Amtsgericht Köln HRB 55984
Geschäftsführer: W. Gene Musselman, Dr. Herbert Leifker, Joachim Grendel