[otrs] Can customer users view each others tickets?

Thanks Gunther, Your suggestions sounds like the way to go. I fount out that the same matter is also discussed in this thread: [otrs] Making http://lists.otrs.org/pipermail/otrs/2004-April/004402.html customer users see other customer users' tickets BM_4402 If anybody wants to know more about the subject. /Stig