Re: [otrs] time zone question

Great idea - also the ability to change the date format would be nice. The default in ticket view is mm/dd/yyyy. OK if you're used to that format, but very confusing if you're more accustomed to dd/mm/yyyy (or yyyy/mm/dd).

I'm currently evaluating OTRS and have a first question:

Is it true, that OTRS gets the current time from the database server? If so, is there a way to define an offset? If not, I'd plead to make this two configuration options: - time offset of database server (or better get time with gmtime()) - time offset of OTRS (or better let agents and customers define their time zones).

My MySQL server runs on GMT(*) - calculating local time belongs to the application.

(*) because - we have a world wide Internet - I don't want my database server to skip or insert an hour twice a year when switching from and to daylight saving time (imagine your telco did this while doing a call ;-).

-- Bernhard Graf _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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