[otrs] Re: Can't see my queues

Gabriele D'Andrea schrieb:

so it should be a problem of group membership: you must be sure to assign yourself permission on the group linked to the queue you want to see.

Gabriele

----- Original Message ----- From: "Eugene Ventimiglia" To: "User questions and discussions about OTRS.org" Sent: Tuesday, June 19, 2007 5:40 PM Subject: RE: [otrs] Can't see my queues

I thought of that too, but the queues I can't see also don't appear in the My Queues control.

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Tuesday, June 19, 2007 11:27 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can't see my queues

Eugene Ventimiglia wrote:

...

I logged into my otrs system today to see no tickets, and on closer examination, realized that I can't see some of my queues. What would determine who can see which queues?

Each agent can set his/her queues in his/her preferences. Log in, click Preferences and select all queues you want to see under 'My Queues'.

Nils Breunese.

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I have made an interesting discover in my next relase cycle of otrs in our company. This type of invisiblity can be caused when a status is set to inactive. example: open set to invalid all ticket with the status open will be invisible. Try searching for a valid ticket. I hope this helped. --Shawn