Hi,<div>We&#39;re tracking down some bugs in an application we&#39;ve made which talks to OTRS via SOAP (mainly creates tickets).</div><div><br></div><div>Anyway, I have one problem or question:</div><div><br></div><div>We need to create a link in our webbased system that when clicked it will open the OTRS ticket, just like OTRS Notification Master email link, IE.</div>
<div><br></div><div><a href="http://helpdesk.filmtek.no/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625">http://some.host.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625</a></div><div><br></div><div>What&#39;s the relationsship between TicketID=5625 and ticketnumber #<span class="Apple-style-span" style="font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:24px;background-color:rgb(255,255,255)">2012060610000044 ?</span></div>
<div><span class="Apple-style-span" style="font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:24px;background-color:rgb(255,255,255)"><br></span></div><div><span class="Apple-style-span" style="font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:24px;background-color:rgb(255,255,255)">How do we get the correct TicketID number?</span></div>
<div><span class="Apple-style-span" style="font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:24px;background-color:rgb(255,255,255)"><br></span></div><div><span class="Apple-style-span" style="font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:24px;background-color:rgb(255,255,255)">Thanks!</span></div>
<div><span class="Apple-style-span" style="font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:24px;background-color:rgb(255,255,255)">Andy</span></div><div><span class="Apple-style-span" style="font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:24px;background-color:rgb(255,255,255)"><br>
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